All shore excursions/ activities offered by Rowan Water Sports ltd (herein defined as RW) are based on good faith and trust between RW staff, vendor and client.
Descriptions of excursions published by RW are elaborated either directly by RW. If your excursion does not reflect the description of RW or in case of a complaint, the issue must be addressed/resolved with the local operator while you are on site. RW may not be held responsible after the fact. For possible changes to a tour itinerary, vehicle, time, etc., please read below.
When purchasing an excursion, RW will try to revise all booking related details of your ship's arrival date, arrival time, departure time, etc. Nevertheless, it is the client's responsibility to make sure all booking details are in accordance with the client's ship's itinerary and schedule, including the possible difference between the ship's time and local time of the respective port of call. For more information about the local time of your port of call, please visit www.worldtimeserver.com. RW is not responsible of the information, advertisement or privacy policy provided by www.worldtimeserver.com, however we consider this a safe and reliable source of information about local times.
If you have questions about the meeting times, local times, meeting locations, etc., you must contact RW before your cruise sailing departure. If your cruise ship makes a change to its itinerary or schedule in port, please try to contact RW immediately, we will try to re-accommodate your excursion or/and departure time.
Client's bookings may not be confirmed until agreement to the statements above and agreement to these terms and conditions. Client's booking may not be confirmed until vendor or RW confirms availability. Once availability is confirmed you will receive your confirmation by email as provided during the booking process.
If your cruise ship does not visit the port of call or makes other changes that do not allow you to attend the booked excursion, RW will guarantee a full refund. All changes must be communicate to RW as soon as possible, no later than 14 working days after your booked excursion date. Please do NOT open a dispute or claim with Credit Card for a simple refund process as you may be charged up to $80.00 in fees, it is much better to just contact us and we take care of you.
RW reserves the right to make changes to any of the published excursions without prior notice. These may be due to changes required by the vendor or quality or safety improvements. Some excursion pictures shown on our websites may be for informational purpose only and do not apply to a certain excursion.
Vendor reserves the right to make changes to itinerary, content, timing, etc., of the excursion at any time. Please keep in mind that these changes may be due to safety concerns due to weather, client's condition, change in timings, etc., and will be made with having your safety and well being in mind. Any and all of those changes if agreed or if changes take place during the excursion, possible refunds must be negotiated with the local operator. RW does not provide any refund in this situation.
It is possible that vendor needs to make a change regarding equipment/vehicle availability, failure, etc. In this case please do not take the excursion if you do not agree to the change, otherwise, if you participate in the excursion, no refund will be granted. Any issues in this regards needs to be communicated to RW as soon as possible and no later than 14 days after your excursion date.
If vendor decides to cancel the excursion due to weather conditions or similar, full refund is granted to client. Client must contact RW within 14 working days of the excursion in order to qualify for a possible refund. If participants decide not to participate in an excursion or to abandon an excursion due to weather conditions, no refund will be granted.
If client fails to show up at the designated meeting location and time, no refund will be granted. If client decides to abandon the tour at a certain time, no refund will be granted and client is responsible for its own transportation back to the ship or next tour location, at client's expense.
In regards to a deposit or full payment refund for a client with a medical issue that prevents them from participating safety, the client must be present for the excursion and the operator determines the client may not participate - ears unable to clear for diving, body too large to fit into equipment, etc. This applies to the individual only and not the remainder of the group. The client must notify RW within 14 business days after their excursion date to request a refund. RW will verify the medical issue with the tour operator. The client need also to email RW a copy of a note from the ship's doctor due to illness.
RW is responsible to grant refund (minus the below specified processing fees) if a certain excursion is canceled prior to the time specified in the excursion specific cancellation policy. Additional charges may apply if canceled later than the indicated time-frame as vendors have limited capacity and will not be able to fill your space after this time. All cancellations, partial cancellations and refunds made after 55 days of booking are subject to are not possible. Cancellations made within the 55 days time frame of booking are not subject to any fees.
All cancellations must be sent by email to cancelation@rowanwatersports.com, using the same email registered during the booking process.
Charge backs that are decided in favor of RW may are subject to an administration processing fee of $50.00, charged to the client's credit card (unauthorized charge-back).
Any promotions or coupon discounts published or offered are not valid with other promotions such as Quantity
Please take note that the ship's staff, agents or managers are not authorized to change or cancel any excursion booked with RW. RW's excursions are independent from the cruise ship excursions and if one or more, or similar excursions are canceled by the ship it does not mean that RW's excursion is canceled. You will be required to meet the vendor at the agreed excursion meeting location to RW if your excursion is canceled.
Refunds can only be processed if a valid credit card which was used for booking.
Any group rates provided by RW are based on the amount of participants of the quote, no refunds will be available if less than the amount of participants agreed participate in the excursion. If part of a group cancels and a discount was applied to a specific number of group members, the discount will be lost and deducted from the refunded cancellations.
If one or more participants in your party have limited mobility conditions, please let us know so we can try to make the necessary arrangements for participation. If RW is not informed of any of these or similar conditions, we cannot guarantee participation or satisfaction and therefore do not grant any refund.
Each client is responsible to verify the excursion's minimum age requirement, restrictions, etc. If one or more of these requirements or restrictions are not fulfilled, no refund will be granted if participation is denied on site by vendor. These conditions and restrictions are designed for your safety and well being and in many times are part of local legal and/or insurance and/or certification or similar requirements.
RW is not responsible for any loss, damage, injury, costs or delays resulting from your use of tour services. If any of the above issues occurred on your excursion you will be required to contact your excursion vendor for any responsibility or claim issues. Although we intend to only offer safe excursions provided by professional vendors, any accident or loss of belongings may occur. We recommend following the vendor's rules, regulations and recommendations. Any lost belongings are sometimes difficult to retrieve after your excursion; we recommend checking after each excursion location and excursion for your belongings. Vendor reserves the right to apply charges for any excursion equipment lost or damaged if rules, regulations or recommendations are not properly followed. For any of these issues, RW will refer directly to vendor for follow up.
Prices shown on RW website are in United States Dollars. If purchased in another currency, RW is not responsible of the currency exchange rate applied by the payment processing company or companies. RW reserves the right to change the price of an excursion at any time. Any bookings processed/confirmed before a price changed will be respected their price at the time of booking with the exception of third party service provider price increases to a local operator. RW reserves the right to eliminate saved shopping cart items (not paid excursions), in case of price increase.
The client has read these terms and conditions and agrees with them.